One Medical users pledge to cancel over $3.9 billion memberships with Amazon

Subscribers to healthcare app One Medical vowed to cancel their memberships on Friday after it was announced that the startup dubbed “the Netflix of primary care” would be acquired by Amazon for $3.9 billion.

See: Amazon’s acquisition of One Medical sparks data privacy backlash: ‘What could go wrong?’

Angry One Medical ONEM,
subscribers said they were abandoning the service due to fears the Seattle-based e-commerce giant might get their hands on their private data.

“I’m going to need an explainer and an explicit contract on what data Amazon will/will not have access to from One Medical,” Teri Hoffman tweeted.

“It looks like a big ouch from a privacy perspective. Love One Medical, but I’m probably out…”

A Twitter user with the handle @dantelives13 tweeted: “Time to cancel my only medical subscription.”

Zach Cole tweeted, “Nooooooooooo!!!! Now I have to cancel One Medical. Recs for other non-Amazon alternatives?”

Another Twitter user wrote, “Amazon is acquiring One Medical and now I have to cancel my thing.”

A Twitter user posted a screenshot of them canceling their One Medical membership.

The multibillion-dollar acquisition also didn’t sit well with Sen. Bernie Sanders (I-Vt.), a frequent critic of multinational corporations and a proponent of universal health care.

The former presidential candidate urged the Biden administration to step in and block the deal.

“The function of a rational health care system is to provide quality care to all in a cost-effective way, not to make billionaires like Jeff Bezos even richer,” Sanders tweeted.

“At a time of increasing ownership concentration, the Department of Justice must deny Amazon’s acquisition of One Medical.”

See also: How Amazon’s $3.9 billion bet on primary care could change your Prime membership

collects consumer data through its Alexa voice assistant, e-commerce marketplace, Kindle e-readers, Audible audiobooks, video and music platforms, home security cameras and fitness trackers, according to Reuters.

Alexa-enabled devices record inside people’s homes, and Ring security cameras capture every visitor.

But an Amazon spokesperson told The Post there was no risk to the user data of One Medical subscribers following the announced merger.

“As required by law, Amazon will never share the personal health information of One Medical customers outside of One Medical for the purposes of advertising or marketing other Amazon products and services without the clear permission of the customer,” the spokesperson said.

“If the agreement were to go through, the HIPAA-protected health information of One Medical customers will be treated separately from all other Amazon businesses, as required by law.”

But experts say Amazon will struggle to convince skeptics.

“People don’t want their private medical data ripped out by big tech and they suddenly see Alexa selling it on ways to cure deeply personal ailments or worse, third parties have their records anonymized and track them via targeting on the Web,” Eric Schiffer, CEO of private equity firm The Patriarch Organization, told The Post.

“Privacy in healthcare is crucial for consumers and big tech coming into healthcare is scaring people that it might blow up.”

Schiffer added, “The reality is that Amazon would absolutely comply with HIPA requirements, but that doesn’t mean consumers will believe it.”

One Medical is a San Francisco-based startup that offers a subscription app where patients have access to 24/7 on-demand telehealth services as well as same-day or next-day appointments with doctors.

The company oversees 188 medical practices in 25 cities. It has a subscription base of 767,000 customers.

The Post has contacted One Medical for comment.

This article first appeared on


Leave a Comment