ccc by stc has adapted very quickly to the new environment, implementing state-of-the-art technologies to drive the digital transformation that guarantees the best customer experience and opens up new business horizons.
SAN ANTONIO, June 13, 2022 /PRNewswire/ — Recently, Frost & Sullivan assessed the Saudi contact center services industry and, based on its findings, awarded ccc the Saudi contact center services company award from the year 2022 and Saudi contact center services market leadership 2022 Award. The company serves the needs of different clients across multiple industries, geographies and languages, consistently delivering exceptional customer experiences and high performance results for clients. ccc builds unique and innovative core digital capabilities that achieve operational efficiency and diversify its offerings to meet the unmet needs of this industry. It is thus consolidating its leading position in the business process outsourcing (BPO) and customer experience segment by Saudi Arabia and the other Middle East markets.
ccc takes a customer service approach that encompasses the entire customer journey, beyond making contact at a few touchpoints. The company classifies each call into an appropriate category, using analytical tools to determine customer behavior. Advanced data analytics and business intelligence tools give the customer a 360-degree view of the entire end-to-end customer journey. The company leverages its technological know-how to visualize service interactions through multiple lenses to deliver more individualized and enjoyable outcomes to customers. ccc has expanded its service portfolio by Medina, managing to break away from the image of a historic call center to be recognized as a leader in BPO and customer experience in the region. It has formulated a transformation roadmap that has enabled it to achieve operational excellence and competitive differentiation, and to offer innovative solutions.
Anas Haj Kasem, Industry Analyst, said, “ccc provides efficient, digitally resilient and unrivaled services that are compliant with international standards and continues to present itself as a trusted partner that enables its customers to strategically grow, while contributing to the achievement of Saudi Arabia 2030 Vision Plan and supporting digital transformation efforts.”
In addition to being outward looking for its clients, ccc aims to be the employer of choice. It is the industry’s largest employer for Saudi nationals, is known for being inclusive of women and differentiates itself from its peers through its culture of empowerment which is characterized by unparalleled employee development programs. The company is on track to position itself as a leader in the business process optimization (BPO) and customer experience (CX) industry by Saudi Arabia and the Middle East markets. Its three-phase roadmap aims to drive excellence in its short- and long-term growth. ccc seeks to achieve operational excellence in the first phase and aims to achieve competitive differentiation in the second phase through continuous service improvements. In its third phase, it plans to drive customer portfolio and industry diversification, business and geographic expansion, talent advancement, and value-driven performance management. ccc has recently evolved into providing industry-specific solutions for human resource outsourcing and contact center consulting and optimization services. It also aims to provide services to customers who require shared services for finance, human resources and IT.
“ccc will continue its formidable journey of regional geographic expansion and the advancement of talent and workforce while providing clients with the best personalized services in the industry,” said Kasem.
ccc’s alignment with its growth strategy, well-defined communications plan and tremendous revenue growth positions it as a BPO and customer experience industry leader in Saudi Arabia. With excellent financial performance, visionary storylines through Mega Trends, excellence in implementing best practices, focus on leadership and brand strength, exceptional customer service experience, product differentiation, products, technology leverage and strong overall performance, ccc wins the 2022 Frost & Sullivan’s Saudi Arabia Company of the Year Award and Market Leadership Award in the Contact Center Services Industry .
Each year, Frost & Sullivan awards a Company of the Year award to the organization that demonstrates excellence in growth strategy and execution in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in customer value and market penetration. Frost & Sullivan also presents a market leadership award to the company that has developed an innovative element in a product by taking advantage of advanced technologies. The award recognizes the value-added features/benefits of the product and the increased return on investment it provides to customers, which, in turn, increases customer acquisition and overall market penetration potential.
The Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for outstanding achievement and superior performance in leadership, technology innovation, customer service and strategic product development. Industry analysts benchmark market players and measure performance through in-depth interviews, analysis, and in-depth secondary research to identify industry best practices.
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About the ccc
ccc by stc, is a market leader in the BPO and customer experience industry in Saudi Arabia, Saudi Arabia. Known for its stc pedigree and over 11 years presence in the market, ccc provides industry and service specific outsourcing solutions for various segments – government, semi-government, telecommunications, healthcare, retail retail and e-commerce, automotive, manufacturing and banking and finance services, its services include end-to-end customer lifecycle management, contact center consulting, business process management as a service and outsourcing of human resources covering the entire employee engagement lifecycle. For more details and services offered, contact
[email protected] or visit the website – www.ccc.net.sa
SOURCE Frost & Sullivan