Burnout risk not as high for professional service workers

Professional and business services are one of three industries that have seen reduced employee burnout risk levels so far in 2022, according to a new report from enterprise cloud software company Workday.

The report, Facing the risk of burnout in 2022measures how the risk of burnout has changed over the past year across different industries and geographies, and is based on an analysis of anonymous employee survey data from 1.5 million workers over 600 companies from all over the world.

Unlike burnout, which is defined as an outcome and would require assessment by a qualified medical professional, burnout risk examines indicators of workplace experience. Workday assessed the risk of burnout using results from employee surveys regarding connectedness, energy levels, and fulfillment, and then categorizing them as high, medium, or low risk.

Workday found that Professional and Business Services, as well as Financial Services, saw a decline in the number of organizations with higher levels of burnout risk (-5% and -2%, respectively), in part due to increased engagement scores in a number of areas. throughout 2021, including environment, autonomy, recognition and reward. Manufacturing was the other industry that saw a year-over-year reduction in burnout risk (-11%).

Industries that operated on the frontlines of the pandemic, such as transportation (16%), government (10%) and healthcare (4%), experienced the largest increases in risk of job burnout. 2021 to 2022.

Source: Labor Day

Industries that score well on all three aspects of burnout risk (connectivity, energy levels, and fulfillment) include technology, financial services, and retail. All three sectors rank in the top 20th percentile for connectivity, while managing to maintain high levels of fulfillment and energy among employees, according to Workday.

The report says this about employees in professional and business services:

Although energy levels and sense of belonging are both high, employees seem to lack meaning and accomplishment in their work. This may be because it’s harder to see how your work is having a positive impact on others, especially compared to someone who regularly interacts with the public.

Among the 10 geographies tracked by Workday, U.S.-based organizations in the high-risk employee burnout category remained flat at 17% year-over-year. Australia, France, Germany and the Netherlands recorded year-over-year reductions in the proportion of organizations at higher risk of burnout, while Canada, Denmark , Norway and the UK recorded increases in levels of employee burnout risk. Like the United States, New Zealand experienced the same levels of employee burnout risk in 2022 as in 2021.

“From the big quit to the more recent wave of silent quits, it’s critical that leaders understand the changing needs of employees and take positive steps to help them stay engaged, motivated and meet them in the moment,” said Phil Chambers, Managing Director. from Workday Peakon Employee Voice.

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